Advantages of becoming a Pivotal Partner

​

​

​

 

 

 

 

 

 

 

 

 

​

​

​

​

​

​

​

​

Access to a Broader Client Base
Subcontractors can significantly expand their reach and serve a wider array of NDIS participants, potentially increasing their workload and revenue. By partnering with us, you'll gain access to a broader client base, including the opportunity to serve NDIS-managed participants, significantly expanding your reach within the community.

​

Streamlined Administrative Processes
Partnering with your program can alleviate the administrative burden on subcontractors, allowing them to focus more on service delivery and less on paperwork. Joining as a partner streamlines your administrative processes, granting access to PRODA and our Central CRM systems for simplified management and efficient service coordination.

​

​

​

​

Enhanced Credibility and Trust
Association with a reputable organization can enhance a subcontractor's credibility in the eyes of participants and other stakeholders, building trust more quickly. Furthermore, under the PSC umbrella, you'll be recognised as registered providers, further boosting your standing and trustworthiness in the NDIS ecosystem.

​

Professional Development Opportunities
Subcontractors have access to training and development resources, helping them stay current with industry standards and improve their service offerings.

Operational and Technical Support
From operational guidance to technical assistance with systems like Brevity CRM, subcontractors receive comprehensive support to smooth out day-to-day operations.

Networking and Collaboration Opportunities
Joining your program opens doors to networking with peers and other professionals in the field, fostering collaboration and sharing of best practices.

​

​

FAQs

​

1. What are the benefits of partnering with a PSC as an unregistered NDIS provider?

Partnering with a PSC allows access to a broader range of participants, including NDIA-managed clients, and provides credibility through association with a registered entity. It also offers administrative support and guidance on compliance with NDIS standards.

​

2. What are the expectations for subcontractors working under a PSC?

Subcontractors are expected to adhere to the NDIS Code of Conduct, maintain high-quality service delivery, ensure participant safety and privacy, and follow the specific policies and procedures set by the PSC.

​

3. How do I become a partner/subcontractor with a PSC?

Typically, you'll need to express your interest, provide details about your services, demonstrate experience and qualifications, and possibly undergo an assessment or interview process to ensure alignment with the PSC's values and standards.

​

4. Are there specific training requirements for subcontractors partnering with a PSC?

Yes, subcontractors may be required to complete specific training modules related to NDIS policies, the PSC's internal processes, health and safety protocols, and any service-specific training to ensure quality and compliance.

​

5. How will my services be matched with NDIS participants through the PSC?

The PSC will typically assess the needs and preferences of participants and match them with subcontractors whose services, expertise, and availability align with those needs.

​

6. What support can I expect from the PSC in delivering services to participants?

Subcontractors can expect administrative support, including assistance with scheduling, invoicing, and reporting, as well as guidance on best practices, access to training, and support in resolving any issues that arise during service delivery.

​

7. How are conflicts of interest managed when partnering with a PSC?

The PSC should have clear policies to identify, disclose, and manage any conflicts of interest, ensuring transparency and integrity in all operations. Subcontractors must adhere to these policies and promptly disclose potential conflicts.

​

8. What are the invoicing and payment processes when working with a PSC?

Subcontractors usually submit invoices to the PSC for services rendered to participants. The PSC then manages billing to the NDIS or participants' plan managers. Payment terms and processes should be clearly outlined in your agreement with the PSC.

​

9. How does the PSC handle complaints or incidents involving subcontractors?

The PSC should have established procedures for managing complaints and incidents, including investigation, resolution, and reporting to relevant authorities if necessary. Subcontractors must comply with these procedures and cooperate fully in any investigations.

​

10. Can I continue to offer services to non-NDIS clients or as an independent NDIS provider while partnering with a PSC?

This depends on the terms of your agreement with the PSC. Some agreements may allow you to continue offering services outside the partnership, while others may have exclusivity clauses.

​

11. What documentation and records am I required to maintain as a subcontractor?

Subcontractors need to maintain detailed service records, participant progress notes, incident reports, and any other documentation required by the PSC and NDIS standards.

​

12. What are the insurance requirements for subcontractors partnering with a PSC?

Subcontractors are typically required to have public liability insurance, professional indemnity insurance, and any other relevant insurance for their service type, ensuring adequate coverage for the work undertaken.

13. How is participant privacy and data security managed in the partnership?

Subcontractors must adhere to strict privacy policies and data security protocols to protect participant information, in compliance with legislation and the PSC's own data protection policies.

​

14. What happens if there's a change in a participant's NDIS plan or service requirements?

The PSC will communicate any changes in participants' plans or service needs to subcontractors, who must then adjust their service delivery accordingly, in collaboration with the PSC and participant.

​

15. Are there opportunities for professional development and training through the PSC?

Many PSCs offer ongoing professional development and training opportunities to subcontractors, including NDIS policy updates, service delivery best practices, and specialised training relevant to their service offerings.

​

16. How can I provide feedback or suggestions to improve the partnership with the PSC?

PSCs typically welcome feedback from subcontractors and may have formal channels such as surveys, meetings, or suggestion boxes for sharing insights and suggestions for improvement.

​

17. What is the process for renewing or terminating a partnership with a PSC?

The terms for renewal or termination should be clearly outlined in your partnership agreement, including notice periods, conditions for renewal, and processes for orderly termination of the partnership.

​

18. Can I work with multiple PSCs simultaneously?

This depends on the terms of your agreement with each PSC. Some agreements may allow you to partner with multiple PSCs, while others may have exclusivity clauses.

​

19. How do I ensure my services are aligned with the latest NDIS guidelines and PSC policies?

Stay informed about NDIS updates through official channels and participate in any training or information sessions provided by the PSC to ensure your services remain compliant and aligned with current standards.

​

20. What role do subcontractors play in the NDIS audit process for PSCs?

Subcontractors may be involved in the audit process by providing evidence of service delivery, compliance with NDIS standards, and adherence to PSC policies, contributing to the overall quality assurance and compliance efforts of the PSC.

​

Eligibility Criteria

​

PSC Partnership Consultation Request Form

​

​